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Volunteer vacancies: HealthUnlocked Forum Admins

HealthUnlocked Online Community Volunteer Admin role description

About Our HealthUnlocked online community

Health Unlocked is an FMA UK online Community provided by HealthUnlocked, where people can get support and information 24 hours a day, 7 days a week. Volunteer Admins support provides a welcoming environment for people affected by fibromyalgia. These Admins enable us to provide a better, more responsive service.

Role Description

This role can be based anywhere in the UK, from home, and undertaken when it is convenient to the volunteer. No fixed time commitment is needed, however we will ask you to login and respond to tasks regularly. 

 What will you be doing?

  • Supporting the discussion forum alongside other Volunteer Admins
  • Helping to ensure the community forum is a relevant, welcoming and a supportive environment
  • Posting messages to welcome new members to the forum and helping the Admin team to ensure that posts are replied to.
  • Directing community forum members to useful resources on the FMA UK Community Forum or FMA UK website.
  • Explaining how to carry out basic tasks on the community forum (e.g. posting a message)
  • Highlighting to the forum users and to other Admins posts, questions or comments that may have content that is against guidelines so relevant action can be taken.
  • Taking part in the 'Admins Only’ discussion group when appropriate and ensuring that the confidentiality of this group is maintained
  • Contributing to discussions around forum development, policy and rules.
  • Maintaining clear professional boundaries.

What you will NOT be doing:

  • Advising people using the forum on any health and other personal issues
  • Advocating for any particular health related idea, product or service.
  • Giving emotional support – maintaining professional boundaries at all times is a paramount

From Volunteer Admins we look for:

  • understanding of using HealthUnlocked or other online forums, email and websites
  • understanding of the problems faced by people affected by fibromyalgia
  • sensitivity, diplomacy, tactfulness and ability to understand different points of view
  • to be able to think clearly & calmly to address problematic situations impartially, objectively and fairly with the aim of resolving the situation
  • Sound judgement
  • Good attention to detail
  • Good team working skills
  • Easy access to a computer and the Internet
  • Understanding and commitment to principle of data protection, confidentiality and professional boundaries.

How to apply

If you are interested in the role and would like to discuss it informally please contact Ella Vine on This email address is being protected from spambots. You need JavaScript enabled to view it.To apply please send to Ella your CV, a short cover letter (no more than one page) why you are interested in the role. If you will be successful we will ask you to provide us with contact details of two independent referees. Referees could be your recent employer, lecturer or other person in professional capacity who knows you well.

Visit the HealthUnlocked Fibromyalgia Action UK forum:


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